Allowed checks
Address-access verification for applications, funding decisions, fraud review, broker quality control and agreed pilots.
Acceptable use
DoorID is for legitimate verification only.
DoorID is for lawful, fair and proportionate property-access verification workflows.
Secure applicant linkGuided verificationControlled evidencePass / Refer / Fail
Permitted use
DoorID is available for lawful verification workflows.
The platform is for genuine lending, broker, fraud-prevention, compliance and agreed customer verification workflows.
Named purpose
Each customer documents why DoorID is used and where it fits in its application or review process.
Authorised users
Only trained users create checks, review results or access controlled evidence.
Prohibited use
DoorID is not a surveillance product.
The public site is clear that DoorID cannot be used for hidden monitoring, harassment or unlawful profiling.
No hidden monitoring
The person completing the check receives information that a verification is taking place.
No misuse
No stalking, harassment, employee surveillance, unlawful profiling or deceptive collection.
Suspension
DoorID can suspend access where misuse, unsafe conduct or unlawful use is suspected.
Applicant fairness
The applicant journey needs notice and a fallback route.
Fair use means the applicant understands who requested the check, why it is needed and what happens if they cannot complete it.
Clear requester
The requesting lender or broker is shown before the journey starts.
Alternative route
Customers provide a support route for accessibility, device, signal or safety issues.
Audit trail
DoorID is designed to log who sent the check, when it was completed and what notice version was shown.
Next step
See DoorID on a real workflow.
Talk to us and we will map DoorID to your application process, risk team and approval workflow.