Requester
Show the lender or broker name where available.
Customer journey
A two-minute check that respects real homes.
The journey is designed to be simple for applicants and robust enough for real-world properties and accessibility needs.
Want it concrete? Read one application walked end to end.
Secure applicant linkGuided verificationControlled evidencePass / Refer / Fail
Applicant start
The first screen must explain the request before the journey starts.
The applicant sees who requested the check, why it is being requested, who receives the result and where to get help.
Purpose
Explain that the check supports address-access verification for the application.
Privacy link
Provide a clear privacy notice and support route before the journey starts.
Guided verification
The journey feels simple, not technical.
The applicant sees plain English prompts and a clear progress state, while the confidential product logic stays behind the scenes.
Short steps
Break the journey into simple actions with one instruction at a time.
Resume route
If the journey is interrupted, allow a controlled continuation or route to Review.
Accessibility
Offer support for flats, shared entrances, journey interruption, disability and safety concerns.
Buyer result
The applicant flow ends cleanly.
After completion, the applicant knows the check has been submitted and the requesting organisation will review the result.
Submitted state
Show a clear confirmation screen.
No exposed score
Do not expose decision logic to the applicant.
Support
Give a route if the applicant thinks the check is wrong or incomplete.
Next step
See DoorID on a real workflow.
Talk to us and we will map DoorID to your application process, risk team and approval workflow.