Plain prompts
Use short instructions, large controls and clear next steps on mobile.
Accessibility
A verification journey is designed to support legitimate customers.
DoorID supports applicants who struggle with signal, disability, property type or device limits.
Secure applicant linkGuided verificationControlled evidencePass / Refer / Fail
Inclusive journey
A legitimate applicant does not fail because the journey is too rigid.
DoorID needs to support different property types, devices, signal conditions and accessibility needs.
Assisted route
Provide a route for applicants who cannot complete the standard flow because of disability, safety or device limits.
Review not rejection
Uncertain journeys move to Review where appropriate, not silently fail a genuine customer.
Real-world properties
Homes are messy and the flow needs to handle that.
Blocks of flats, shared entrances, rural properties and low-signal areas need documented fallback handling.
Flats and shared doors
Let the buyer review cases where the applicant reaches a communal entrance or cannot complete the journey in one go.
Interrupted journey
Allow controlled continuation or Review where a journey is interrupted for a plausible reason.
Safety first
DoorID provides an alternative route where a requested step is unsafe, illegal or unreasonable.
Next step
See DoorID on a real workflow.
Talk to us and we will map DoorID to your application process, risk team and approval workflow.