Triage
Classify severity, affected customers, affected data and immediate containment steps.
Incident response
Plan difficult conversations before they happen.
A credible lender product needs a clear incident process before production use.
Secure applicant linkGuided verificationControlled evidencePass / Refer / Fail
Incident process
A credible lender product needs a clear incident route.
The incident page explains how DoorID handles suspected security, privacy or service incidents.
Notification
Notify affected customers according to contract, law and severity.
Remediation
Track root cause, fix, evidence preservation and closure actions.
Buyer expectations
What security teams will want to see.
This page does not overpromise exact response times unless the SLA has been signed.
Contact route
Security issues can be reported to hello@doorid.ai.
Audit trail
Incidents keep a decision log, timeline and customer communications record.
Lessons learned
Material incidents produce a post-incident review for affected customers.
Next step
See DoorID on a real workflow.
Talk to us and we will map DoorID to your application process, risk team and approval workflow.